Refund Policy

1. Policy at a Glance

2. Why We Have a Non-Refund Policy

A palm reading is an intangible digital product that is consumed at the moment of delivery. Once the AI has analysed your palm and produced a reading, the work cannot be "returned" or "un-read".

Maintaining a strict non-refund policy lets us keep our prices fair, prevents abuse, and ensures every customer is paying for the same quality of service.

The following do not qualify as a refund reason:

• You did not like or agree with your reading
• The palm photo you uploaded was blurry, dark, or low quality
• You changed your mind after purchase
• You purchased a reading by mistake or made an accidental double purchase
• Connectivity, browser, or device issues on your side
• You disliked the writing style, tone, or length of the AI-generated reading
• The reading did not predict an event you were hoping for

3. When You Are Eligible for a Refund

You are eligible for a refund only when all of the following are true:

• Your payment was successfully charged and confirmed by Razorpay
• You did not receive any reading result on screen, by email, or in your account
• The failure to deliver was caused by a verifiable technical fault on our side

Examples of qualifying failures:

• System outage or downtime during reading generation
• Anthropic / Claude API failure that prevented the reading from being produced
• Lost or orphaned transaction (payment captured, but no associated reading record on our backend)

What does not qualify (same as Section 2):

• Dissatisfaction with the reading content, style, or tone
• Blurry, dark, or unreadable palm photos uploaded by you
• Change of mind after purchase
• Accidental double purchase
• Internet, device, or browser issues on your end
• Dissatisfaction with the AI's writing style

4. How to Request a Refund

If you believe you qualify under the exception above, follow these steps:

1. Email us within 7 days of the failed transaction. Send your request to info@thepalmreadingwebsite.com with the subject line "Refund Request — No Result Received".
2. Include the required information. Your email must include: order or transaction ID, the email address used for payment, the date and approximate time of the transaction, and a screenshot of your payment confirmation from Razorpay.
3. We verify your claim. Our team reviews server logs and transaction records to confirm the failure. This typically takes 2 to 3 business days.
4. Refund is issued (if confirmed). If we confirm a qualifying technical failure, we will issue a full refund to your original payment method via Razorpay.

5. Refund Timeline

Once a refund is approved, here is what to expect:

If 10 business days have passed since approval and you have not seen the refund, please reply to your original email thread and we will trace the transaction with Razorpay.

6. Chargebacks & Payment Disputes

If you have a payment concern, we strongly encourage you to contact us first before initiating a chargeback with your bank or card issuer. Most issues can be resolved within a few business days through direct communication.

Filing a chargeback for a reading that was successfully delivered, or for any reason that does not qualify under this policy, may be considered an abuse of the payment system. In such cases we reserve the right to:

• Provide our payment processor with proof of delivery to contest the chargeback
• Suspend or permanently terminate your account
• Decline to provide future services

Genuine disputes are always welcome — we are happy to investigate and make things right when we have got it wrong.